Customer Service is obviously an important aspect of business, but we can learn from other customer service industries including one Huffington Post contributor who shared her experience working in a hospital caring for patients. Susan Kerr offers key takeaways from her time spent in hospitals which fall in line with how businesses should communicate and treat their customers.
In the updated technological world, there is now a fine line between clever and creepy, in terms of customer service. In today’s business world, technology allows companies to have instant access to countless facts about actual and potential customers, all in a moment’s notice. However, some companies can overuse this capability, according to an article recently completed Forbes.
There’s no question about it. The relationship between your business and your customer base is a company’s top priority. Great customer service is more than just building positive and meaningful relationships between your business and its customers. Developing customer loyalty should be your company’s focus. According to entrepreneur.com, a recent study showed that 89% of customers ceased working with businesses after encountering poor customer service. In order to gain customer loyalty, focus on customer engagement and monitoring their responses to your products and services on a regular basis.